Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

1.1 Information You Provide

• • Contact information (name, email, phone number, company name)
• • Inquiry details (product requirements, quantity, specifications)
• • Communication records (emails, messages, call logs)

1.2 Information Automatically Collected

• • Browser type and version
• • IP address and approximate location
• • Pages visited and time spent on website
• • Referring website or search terms

2. How We Use Your Information

• ✓ Process and respond to your inquiries
• ✓ Prepare quotations and product recommendations
• ✓ Send samples and process orders
• ✓ Provide technical support and after-sales service
• ✓ Improve our website and services
• ✓ Send relevant product updates and industry news (with your consent)

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• • Consent: When you submit inquiry forms or subscribe to newsletters
• • Contract: When processing orders and providing services
• • Legitimate Interest: For website improvement and security
• • Legal Obligation: When required by applicable laws

4. Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your data only with:

• • Shipping partners: To deliver samples and products
• • Payment processors: To process transactions securely
• • Analytics providers: To understand website usage (anonymized)
• • Legal authorities: When required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• • SSL/TLS encryption for data transmission
• • Secure servers with restricted access
• • Regular security audits and updates
• • Employee training on data protection

6. Data Retention

We retain your personal data for:

• • Inquiry data: 3 years from last contact
• • Order records: 7 years (legal requirement)
• • Marketing consent: Until you unsubscribe

After retention periods expire, data is securely deleted or anonymized.

7. Your Rights

Under GDPR and applicable laws, you have the right to:

• • Access: Request a copy of your personal data
• • Rectification: Correct inaccurate or incomplete data
• • Erasure: Request deletion of your data ("right to be forgotten")
• • Restrict processing: Limit how we use your data
• • Data portability: Receive your data in a machine-readable format
• • Object: Opt out of marketing communications at any time

To exercise these rights, contact us at: info@topsun-silicone.com

8. Cookies

We use cookies to enhance your browsing experience. See our cookie preferences when you first visit the website. You can manage cookie settings at any time through your browser.

Types of cookies we use:

• • Necessary cookies: Essential for website functionality
• • Analytics cookies: Help us understand how visitors use the website
• • Marketing cookies: Used to deliver relevant content (with consent)

9. International Data Transfers

As we are based in China, your data may be transferred to and processed in China. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU data transfers.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We recommend reviewing this policy periodically.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact:

By using our website, you consent to this privacy policy and agree to its terms.