Frequently Asked Questions

Silicone leather is an innovative, eco-friendly synthetic leather made from 100% silicone material. Unlike traditional PVC or PU leather, it contains no harmful solvents, plasticizers, or heavy metals. It offers exceptional durability, UV resistance, temperature resistance (-40°C to 120°C), and is easy to clean. It's ideal for furniture, automotive, medical, fashion, and many other applications.

Silicone leather offers several key advantages:
• Eco-friendly: No PVC, solvents, or harmful chemicals
• Durability: 2-3x longer lifespan than PU/PVC
• Temperature resistance: -40°C to 120°C (vs. -20°C to 60°C for PU)
• UV resistant: Won't crack or fade in sunlight
• Easy to clean: Stain-resistant and antibacterial
• Soft feel: Premium texture and comfortable touch
• Recyclable: Environmentally sustainable

We offer 6 product collections:
• Classic Collection: Cost-effective, versatile, 0.8-2.0mm thickness
• Ultra Thin Collection: Lightweight, 0.3-0.8mm, perfect for 3C accessories
• Designer Collection: Premium textures, luxury finishes
• Rigid Substrate Collection: High stiffness, structural applications
• High Performance Collection: Ultra-durable, Martindale ≥100,000
• Super Flame Retardant Collection: UL94 V0 rated, maximum safety

Our products are certified with:
• ISO 9001: Quality Management System
• REACH: EU chemical regulation compliance
• RoHS: Restriction of hazardous substances
• FDA (21 CFR Part 177.2600): Food contact safety
• CE: European conformity
• UL94 V0: Highest flame retardant rating

All certificates are available for download or upon request.

Absolutely! We offer full customization services:
• Colors: Pantone or RAL matching available
• Textures: 500+ patterns in our library, or custom designs
• Thickness: 0.3mm to 3.0mm range
• Backing materials: Fabric, foam, or custom substrates
• Embossing & finishing: Custom surface treatments

Send us your specifications and we'll create exactly what you need.

Yes, we provide comprehensive OEM & ODM services:
• OEM: Manufacture according to your specifications and branding
• ODM: We design and develop products based on your requirements
• Custom packaging and labeling
• Private labeling for brand partners
• NDA (Non-Disclosure Agreement) available

We have extensive experience working with global brands and can support your product development from concept to production.

Yes, we provide free samples for evaluation:
• Sample size: A4 (210mm x 297mm)
• Cost: Free (customer pays shipping)
• Standard samples: Available immediately from stock
• Custom samples: 3-5 working days to produce
• Shipping: DHL, FedEx, or UPS (3-7 days delivery)

Contact us to request samples or visit our Samples Center.

Our standard MOQ is 500 square meters per color/texture specification. For custom colors and textures, the MOQ may be slightly higher (typically 800-1000 sqm) depending on the customization requirements. For first-time cooperation, we can sometimes accommodate smaller trial orders. Please contact our sales team for specific details.

Standard products: 7-10 working days after order confirmation and deposit receipt.

Custom orders: 10-15 working days depending on specifications and production schedule.

Rush orders: Can be accommodated upon request (additional charges may apply).

Lead times may vary during peak seasons. We'll confirm the exact delivery date in your order contract.

We accept the following payment methods:
• T/T (Bank Transfer): Most common method
• PayPal: For small orders and samples
• L/C (Letter of Credit): For large orders

Standard payment terms:
• 30% deposit upon order confirmation
• 70% balance before shipment

Payment terms can be negotiated for long-term partners and repeat customers.

Getting a quotation is easy:
1. Fill out our Inquiry Form
2. Contact us via WhatsApp: +86 130 0000 0000
3. Email us at: info@topsun-silicone.com

Please provide:
• Product collection or specifications
• Quantity required
• Customization requirements (if any)
• Application field

We'll respond with a detailed quotation within 24 hours.

We offer multiple shipping options:
• Sea freight: Most economical for large orders (20-40 days)
• Air freight: Faster delivery (5-10 days)
• Express courier: DHL, FedEx, UPS for samples and small orders (3-7 days)

Shipping terms (FOB, CIF, EXW, DDP) can be arranged according to your preference. We'll recommend the best option based on your location and urgency.

Yes, we ship to over 30 countries worldwide, including:
• North America (USA, Canada, Mexico)
• Europe (Germany, UK, France, Italy, Spain, etc.)
• Asia (Japan, Korea, India, Southeast Asia)
• South America (Brazil, Argentina, Chile)
• Middle East, Africa, and Oceania

We handle export documentation and can assist with customs clearance.

We provide a 12-month warranty from the date of delivery against manufacturing defects. The warranty covers:
• Material defects
• Manufacturing faults
• Non-conformance with agreed specifications

The warranty does not cover damage from:
• Improper handling or storage
• Use beyond product specifications
• Normal wear and tear
• Modifications or alterations

Quality claims must be submitted within 30 days of receiving the goods, with supporting documentation and photographs.

We implement comprehensive quality control measures:
• ISO 9001 certified quality management system
• Raw material inspection: All incoming materials tested
• In-process quality checks: Multiple checkpoints during production
• Final inspection: 100% inspection before packaging
• Testing equipment: Martindale abrasion tester, color fastness tester, tensile strength tester
• Quality reports: Available upon request
• Third-party testing: SGS, BV, TUV available

Our quality control team has over 15 years of experience in silicone leather manufacturing.

Yes, we provide comprehensive technical support:
• Pre-sales: Product selection guidance, specification recommendations
• During production: Technical consultation, sample approval
• After-sales: Usage guidance, troubleshooting, quality issues
• Documentation: Technical Data Sheets (TDS), test reports, certificates
• On-site support: Available for large orders (arrange in advance)

Our technical team has deep expertise in silicone leather applications across various industries.

You can download technical documents from our Download Center, including:
• Technical Data Sheets (TDS) for all products
• Test reports (abrasion, chemical resistance, flame retardant, etc.)
• Certificates (ISO 9001, REACH, RoHS, FDA, CE, UL94)
• Safety Data Sheets (SDS)
• Application guidelines

For specific documents not listed, please contact our technical team.

Office hours: Monday - Saturday, 9:00 AM - 6:00 PM (China Standard Time, UTC+8)

WhatsApp: Available 24/7 (we typically respond within 1 hour during business hours)

Email: We respond within 24 hours

For urgent matters outside business hours, please contact us via WhatsApp.

You can reach us through multiple channels:
• Email: info@topsun-silicone.com
• WhatsApp: +86 130 0000 0000
• Phone: +86 130 0000 0000
• Inquiry Form: Submit online
• Factory Visit: Dongcheng Industrial Zone, Dongguan, Guangdong, China (appointment required)

We speak English, Chinese, Spanish, German, French, and Portuguese.